QueueMetrics > QueueMetrics installation

Reading JDBC URL from WEB-INF/web.xmlError

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clara:
Hello,

Queuemetrics works partially.

-Authentification works fine.
-Realtime works fine.
-Reporting works fine to.

-Wallboard and custom reports work only when no calls are in queues.

I still have an error with JDBC_URL since I upgraded to 1.4.3 (Last version: 1.4.0)

# 2   Reading JDBC URL from WEB-INF/web.xml   Error
   Problem encountered:
The file WEB-INF/web.xml might be unreadable or the JDBC_URL may not be defined

Java Error:
Errore parsing XML in '/usr/local/queuemetrics/webapps/queuemetrics-1.4.3/WEB-INF/web.xml'

????

QueueMetrics:
This was fixed in the upcoming new version, but basically means that the server machine cannot access the web - it's trying to download the DTD to verify the XML file. 

Try to give the server working connectivity and the problem will go away.

clara:
Thankyou

QueueMetrics:
Did it fix your problem?

clara:
I couldn't try, because our security rules. Servers could't access Internet.

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