QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: madi uakilov on April 16, 2013, 19:28:20

Title: SLA
Post by: madi uakilov on April 16, 2013, 19:28:20

Hi,
where i can find out what formula is calculated the SLA(for each of three)?
where i can find detailed explanation how should i understand SLA table?
thank you

Title: Re: SLA
Post by: QueueMetrics on April 17, 2013, 09:37:32

On the User Manual, like in http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#_historical_reports_answered_calls

What is it not to be understood in the SLA?

Title: Re: SLA
Post by: madi uakilov on April 18, 2013, 05:28:16

I've found answers here http://forum.queuemetrics.com/index.php?topic=192.msg787#msg787
 ...i was in the same situation :)

Title: Re: SLA
Post by: QueueMetrics on April 18, 2013, 16:29:58

 :-[