QueueMetrics > Running QueueMetrics

Problems with Asterisk 1.6 in the Realtime Call Center monitoring

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QueueMetrics:
Three things can go wrong:
- you are not monitoring the correct queue, or
- you are not monitoring the correct partition, or
- the clock or timezone is wrong, so QM sees data but thinks it's old or future

Reports work fine, correct?

mudslide567:
this will not help much but this looks amazingly similar to my issue (http://forum.queuemetrics.com/index.php?topic=753.0) on asterisk 1.4.2x with QM on the same server.  In my case, agent activity is all good but calls show up with the ENTERQUEUE event but as soon as CONNECT is logged, the call disappears completely from the realtime report.

all the historical reports are fine and if you pull a detail report, it will show ongoing calls accurately even though it does not show up on the realtime page.

you included a log snippet but it was for a call that was abandoned.  can you show a snippet for a call that was answered and completed successfully?

gap712:
Hi

 Now my problem is different. If an agent answers the call, it is show in the Realtime Monitoring, and I can see that agent busy for a call. But, the time the call is waiting for an agent or if it is not answered, I can not see the call.

 Also the time that is show in the realtime monitoring, when a call is answered, is 30 minutes lower than the time from the asterisk and the queuemetrics (then QM shows like the call has more than 30 minutes waiting). But when i watch the reports the times are fine.
 
 There is no diference in time between QM and asterisk. All the calls answered and unaswered are fine in the reports.

 These are some logs from the queue, now it is call contacto. The first log (ID 1263925517.28) is an aswered call, the other two are abandon calls.
1263926236|CLI|contacto|SIP/355|ADDMEMBER|
1263926241|1263925517.28|contacto|SIP/355|CONNECT|720|1263926237.30
1263926620|1263925517.28|contacto|SIP/355|COMPLETEAGENT|720|379|1
1263926620|1263925517.28|contacto|NONE|EXITHANGUP|
1263926668|1263926664.31|contacto|NONE|ENTERQUEUE||354
1263926671|1263926664.31|contacto|SIP/355|RINGNOANSWER|3000
1263926676|1263926664.31|contacto|NONE|ABANDON|1|1|8
1263926676|1263926664.31|contacto|NONE|EXITHANGUP|
1263927283|CLI|contacto|SIP/355|REMOVEMEMBER|
1263927291|1263927287.33|contacto|NONE|ENTERQUEUE||354
1263927360|1263927287.33|contacto|NONE|ABANDON|1|1|69
1263927360|1263927287.33|contacto|NONE|EXITHANGUP|

Thanks

QueueMetrics:
This means that the time stamp of Asterisk and QM are off by 30 minutes.

QueueMetrics:
Yes you need a way to know WHICH call is to be monitored.

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