QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: adz on May 27, 2010, 18:15:49

Title: Ability to see agents "ringing"
Post by: adz on May 27, 2010, 18:15:49

Hello,

I am wondering if this system has the functionality to see agents ringing.

it would be nice to know that there is calls in the queue pending, and those calls being delivered to agents.

We are running QM: 1.6.0.1
Asterisk: 1.4.25.1
Storage: MySQL v6.0.11

Title: Re: Ability to see agents "ringing"
Post by: QueueMetrics on May 28, 2010, 12:23:43

This would be undoubtedly nice, but Asterisk does not provide such information at the moment :-(