QueueMetrics > Outbound and QueueMetrics

Agent Filter report only shows answered calls rather than all calls

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PHIAN01:
HI

I am having problems with obtaining data about "all calls".  The report does show the calls that have been answered but does not show any information about all calls such as ones that did not complete.

Any ideas?



here is the screenshot

QueueMetrics:
This is a FAQ.  ;D

The reason is that an inbound  call that is not completed is not any agent's call; if it were some agent's it would be completed!

If what you are looking for is "did any of my agents not answer the phone?" look on the Agent Attempts page.

PHIAN01:
Not Quite,

What we are looking for is the calls that did not complete (e.g. the agent hung up) on outbound calls.  Would have thought that this would follow suit and appear in the "unanswered" section as it does elsewhere.

Any Ideas?

QueueMetrics:
If those calls are outbound, they are supposed to be found in the "lost calls" if you use the dialplan solution and a recent version of Qm. Can you post the logs that are written to the queue_log when you place an outbound call?

PHIAN01:
Attached is a link to the queue_log.  Any Ideas on how to resolve this would be appreciated.

www.just-tek.co.uk/queue_log

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