QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: Mailsouth on February 12, 2009, 22:35:59

Title: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on February 12, 2009, 22:35:59

I was running QM 1.4.3 on one trixbox.  We got a new trixbox and installed QM 1.5 on it.  We ended up upgrading the 1.4.3 to 1.5 and then moving the queue_log, the Queuemetrics database, the configuration.properties file and the web.xml file from old server to the new one.  I have qloaderd installed but I'm not getting any new stats.  Realtime monitoring shows no agents or queues but if I click on live they are still there.  What did I do wrong?

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: QueueMetrics on February 13, 2009, 18:44:13

The fact that you see the Live data means that QM and TB are working. The problem here seems to be related to the loading of data by qloaderd. Try and go to the Mysql storage information ansd see if you see any (recent) data at all and in which partition it is.

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on February 25, 2009, 16:50:54

I do not see any recent data. The last data that it has is from the day of the change over

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: QueueMetrics on February 25, 2009, 20:32:19

SO likely you do not have qloaderd running on the new queue_log file :)

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on March 02, 2009, 16:00:14

close. The properties on the queue_log were set to root.root instead of asterisk.asterisk.  Now that is changed but we're still having problems with the correct info showing in real time monitor.  I have 2 queues set up and people logging into either one.  In real time monitor I only see people that are logged into queue1 even though there are people logged into queue2 as well.  If I run a report on them the correct info shows for both also both show up in Live view.

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on March 02, 2009, 16:37:38

To make this even weirder.  I'm watching real time monitor and calls that come in to queue 2 show up as well.  I just can't see the users that are logged in to queue 2.

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: QueueMetrics on March 03, 2009, 15:28:55

Can you post a screenshot?

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on April 02, 2009, 05:38:55

Ok so it still looks like I can not see anything in Real Time monitor anymore.  I see no agents and no queues.  I'm not sure how to post screen shots on here.

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: QueueMetrics on April 02, 2009, 09:41:35

But do you see data in the historical reports? up to when?

About posting images, see http://forum.queuemetrics.com/index.php?topic=243.0

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: Mailsouth on April 02, 2009, 16:03:32

I can see data up to today.  I also can NOW see the 1 queue again.  I will include screenshots

This is the queue that we can see in Realtime
(http://img22.imageshack.us/img22/9978/realtimequeue340.jpg)

This is the queue that we can't see in Realtime
(http://img22.imageshack.us/img22/3817/realtimequeue349.jpg)

This is the live view of both
(http://img22.imageshack.us/img22/8450/liveviewall.jpg)

Title: Re: Migrated Trixboxes now I'm having MAJOR issues
Post by: QueueMetrics on April 03, 2009, 14:38:10

OK so I see that queue 340 seems to be working while 349 is not. I assume you have only one server,
 Asterisk server.

In order to nail down your problem here is what I'd do:
- when the call center is idle, send a call to queue 349
- tracxk down the lines that get appended to the queue_log file
- see if you can see the call in the realtime page
- see if you can see the call in the Live page