QueueMetrics > Running QueueMetrics

Is there a way for both: subqueues and URL popup

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QueueMetrics:
You should create that for each subqueue, so that each has its own URL:

valon24:
You're giving me lots of hope!

Do you have any examples that you can provide?

Thank you so much.

valon24:
Are you referring to Cfg Queues > Queue Details > Default queue URL:?

It looks like it would be possible to pass CallerID as well as UniqueID, however the URLs that I place there are not coming up on the agent page.

QueueMetrics:
Is the subqueue identified by name in the Agent's page?

valon24:
Yes, every subqueue displays a different Name under Queue in the agent page.

When I specify Default Queue URL in the Queue Details, do I need to restart Queuemetrics for it to take effect?

I also looked at the default.crmapp in configuration.properties file.

http://server/app?agent=[A]&unique=

This is where the current URL goes to (even with subqueues).  This would work and I would settle with it, but not ideal since it would work for other accounts not needing this popup or ones that need a different one. 

If I change this link, does Queuemetrics need to restart as well?

I have it in a live environment and try not to restart during business hours just to test.

Thank you!

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