QueueMetrics > General Asterisk configuration

Requiring Call Outcome

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smileyphase:
Here's a question... is there anything I can do to require an agent to submit a disposition before send them the next call? i.e., can I make a wrap state associated with this or something?

Thanks!

smileyphase:
Sorry - reposted by accident.

QueueMetrics:
No, but you can easily find which agents are not following the guidelines to put a status code after each call and address the issue with them.

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