QueueMetrics > General Asterisk configuration

Minor bug and a question

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QueueMetrics:
Basically, it tracks the queueu position of a caller in queue and how much time it takes for the caller to be answered.
For example: a caller he enters the queue as 10th and waits 10 minutes. This means that the queue moves on average one step per minute, so it would be 60 steps per hour.
QM averages this for all calls and gives the result per hour.

This is experimental, so improvements are welcome :)

rjch:

--- Quote from: QueueMetrics on January 07, 2008, 18:57:55 ---Basically, it tracks the queueu position of a caller in queue and how much time it takes for the caller to be answered.
QM averages this for all calls and gives the result per hour.
This is experimental, so improvements are welcome :)

--- End quote ---

Hmmm... my results would seem to indicate that it's likely adding them all together, not averaging them.  An average step of around 250 would indicate that our queues advance one step per 15 seconds (approximately)

Unfortunately we're not quite that efficient.    ;D

QueueMetrics:
We'll have it checked :-) Bug #259.
Thanks for pointing out this issue.

QueueMetrics:

--- Quote from: rjch on December 26, 2007, 12:44:07 ---I've spotted one minor bug in QueueMetrics 1.4.3 - a mis-spelling of length ("lenght") on the Distribution page of a report.  Very minor and probably already spotted, but best to be sure.  :)

--- End quote ---

Fixed in 1.4.4. Thanks for making QM a better product!
 ;D

QueueMetrics:

--- Quote from: rjch on January 08, 2008, 11:49:20 ---
Hmmm... my results would seem to indicate that it's likely adding them all together, not averaging them.  An average step of around 250 would indicate that our queues advance one step per 15 seconds (approximately)

Unfortunately we're not quite that efficient.    ;D

--- End quote ---

Bug #259 has been fixed in QM 1.4.4.

The whole counting logic has been thrown away and reimplemented.

Also, we now espress steps as average seconds per step, not  average steps per hour (saying that your queue advances on average one step every 27 seconds is the same as saying that it rotates at 133 steps per hour, but we find the first  easier to understand).

Thanks everybody for helping us.

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