QueueMetrics > Running QueueMetrics
Individual Agent Reports are not working
nyfon:
Hello,
I have a problem,
When I look at the reports without selecting an agent they show proper activity.
As soon as I select an agent for the report, it shows all 0's. The agent activity was properly displayed in previous reports.
Agent logs in from the phone.
Please advice.
Thanks
QueueMetrics:
This means that your agent does not use the correct code, so basically it finds nothing.
nyfon:
Thanks for your reply!
I've found an answer - Agents must be assigned to the queue in the qm gui.
Please correct me if I'm wrong.
Thanks
QueueMetrics:
Yes it's so.
trymes:
OK, I am having the same problem since upgrading to 1.7.1. I have gone into the configuration and verified that the agents are assigned as Main, Wrap, or Spill. If I click on the "Quick Activity Report" for today, I can see all of the calls, plus each agent and how many calls they have answered, average time, etc.
If I run and Agent report for today, nothing comes up. Oddly enough, if I run it for the past 30 days, some calls do come up. There is a chance that this could be related to a FreePBX upgrade from 2.7 to 2.8, but the dates do not seem to match up.
Any ideas?
Tom
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