QueueMetrics > Scripting QueueMetrics

Generating customised reports using XML RPC

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tank30:
I would like to make my own reports using XML RPC but I am a bit lost on what exactly i need to do  (what data to read , etc).
for example i would like to have a report for each agent that would tell me how much of the time that is logged in was idle and how much  time was used for talking to customers. This should be done on a daily, weekly , monthly basis, etc. So basically for Agent 361 i would like to know if for today he spent 40 minutes  (80%) idle and 10 minutes (20%) talking to customers, out of 50 minutes logged in time in total for the day.
also i would like to have this report for all agents as a team ,  per queue or queueset.
Anyone care to help?   ;)

thanks
KM

tank30:
Help  anyone please?
 ::)


KM

QueueMetrics:
I would start by querying QM interactivekly to find the dataset sources, and then would add the general logic. I know there are a lot of data sources, but Qm does compute a lot of information.... :)

tank30:
So basically we have no documentation on the queuemetrics datasets and the only way is by exploration?

QueueMetrics:
No it's all documented here: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v13.pdf

The exact data is the same as for the result table with the same name, so you firdt look un in QM which datasets you need, then look for their name in the docs, and then you query them.

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