QueueMetrics > General Asterisk configuration

Questions on My Setup ?

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kayodea:
Hi,

I still cannot restrict a supervisor to the queue he/she is meant to supervise. What I mean is that on the Real-time page of the sepervisor, supervisor still sees all Agent and all queues that they don't supervise, even after giving a key to the queue and assigned it to the supervisor. How can I stop this.

Cheers.

QueueMetrics:
You should restrict on "show only my agents".

kayodea:
How? How do I fix the button "Show members only/Show any agent" to "Show members only" only on the Real-Time page (A supervisor should not be able to toggle or click on this button. I want it fixed to "Show members only"). That seems to fix the issue.

Cheers.

QueueMetrics:
You cannot "fix" that at the moment.  But we plan  for it to be disabled (on request) in an upcoming version.
This issue is tracked as #305

kayodea:
While I wait for that fix, I need some help here regarding CallerID. Like I said before I need to pass CallerID of both incoming calls and calls dialed by the dialer to the Agents on the queue. How can this be achieved.

I have seen the SmartCID but needs to know how to use it with queuemetrics. I don't think I can pass the callerID (even after lookup) to the agent since I am using Agentlogin() to get the agents logged on (I may be wrong?). In that can, I want to do a lookup against customers database, and if a match, rewrite the CallerID to the name found on the agents page or present as it is if not found, like I have now.

I need the agents to be able to I identify the caller by name so interactions can easy. For the dialed calls (either by dialer or outbound calls).

What is the easiest way to get this done (I need to pull out customers name, numbers from an existing database). Can there be a pop up to the agent screen?

Cheers to all.

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