QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ericsante on June 02, 2010, 16:14:20

Title: Report for Staffing purposes
Post by: ericsante on June 02, 2010, 16:14:20

I know last month for 1 queue I took 6xxx calls, I know that 4xxx calls were answered and 1xxx calls were lost.  What I can't seem to get out of QM is when the calls were lost and why, with a break down by day and then by hour.

I looked in all the canned reports and custom reports can someone point me in the proper direction.  Thanks.

Title: Re: Report for Staffing purposes
Post by: QueueMetrics on June 08, 2010, 14:25:00

Why not? look e.g. at the daily graphs....