QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Bryon.Catlett on June 21, 2009, 23:20:35

Title: VNC with dynamic Agents
Post by: Bryon.Catlett on June 21, 2009, 23:20:35

Hi I am running QM 1.5.1.  I am wondering how you would be able to use the VNC feature for our training and QA staff with dynamic agents.  I am not sure what other info you may need.

Title: Re: VNC with dynamic Agents
Post by: QueueMetrics on June 22, 2009, 12:20:50

You should basically update the Asterisk dialplan so that when an agent logs on, the VNC field of the "agenti_noti" table in QM is updated to his currect location. This should not be too hard to do....

Title: Re: VNC with dynamic Agents
Post by: Bryon.Catlett on June 22, 2009, 18:53:59

Thank you so much.  So simple when I hear it that way!!!

Title: Re: VNC with dynamic Agents
Post by: QueueMetrics on June 23, 2009, 16:05:54

 ;)