QueueMetrics > Improving QueueMetrics

Performance and staffing report

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jmt:
I am looking for a report to provide performance and staffing levels by half hour.  This would be beneficial to quickly analyze staffing issues as well as pinpoint times to look further into workforce management and agent performance. 

Does a report like this exist or can one be created?
Thanks Jeff

Example:

20-Jul-08            NCO   NCH   NCA   ASA  ATT  Avail Staff  Calls/Agent
12:00-12:30       10       8        2       25   130     2               5             
12:30-1:00                  
1:00-1:30                     
1:30-2:00                     
2:00-2:30                     
2:30-3:00                     

QueueMetrics:
Basically there are several reports in the Call Distribution page that can be looked at and provide that information.

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