QueueMetrics > Running QueueMetrics

Adjust agent's live page reload time?

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sbs:
Hello, we have a successful installation of an inbound and outbound in a queue within QueueMetrics. However, sometimes it seems we have to wait "too long" to get the popup from the queue.

While at the "/queuemetrics/qm/live_agent.jsp" page, we see the message at the bottom: "In order to mantain session information, this page will reload automatically". I think we need to decrease this timeout to cause the page to reload sooner.

Upon doing some research, I found a variable "REALTIME_reload_time", but my greps have not revealed a way to change this short of changing the code. Would someone please share their suggestions on how to change this timeout? Thank you!

QueueMetrics:
Nope - you should press "Reload" when you get the call.

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