QueueMetrics > General Asterisk configuration

what do i need to begin running reports?

<< < (2/3) > >>

QueueMetrics:
yes you should see lines appear in the queue_log when you make the call. Try posting here what you see when you send one call to an agent.
(Just one call, not the whole file :) )

Mlib:
Ok, i maked a call to an agent that i have defined on agents.conf, and then  when i went to queue_log i don´t saw anything.
And the queue_log file is too long, where do i'm supposed to see the call that i'm doing , at the begin of queu_log file or at the end??
Im trying to go to the end of the queu_log file but i cant get to the bottom of it. There is an instnat form to get at the end of it?

QueueMetrics:
yes - run the following command to see lines as they are appended (from the Unix shell):


--- Code: ---tail -f /var/log/asterisk/queue_log
--- End code ---

This should point you in the right direction.

Mlib:
[root@pbx ~]# tail -f /var/log/asterisk/queue_log
1212156646|NONE|NONE|NONE|QUEUESTART|
1212156870|NONE|NONE|NONE|QUEUESTART|
1212176342|NONE|NONE|NONE|CONFIGRELOAD|
1212176916|NONE|NONE|NONE|CONFIGRELOAD|
1212176954|NONE|NONE|NONE|CONFIGRELOAD|
1212177322|NONE|NONE|NONE|CONFIGRELOAD|
1212177474|NONE|NONE|NONE|CONFIGRELOAD|
1212177791|NONE|NONE|NONE|CONFIGRELOAD|
1212177975|NONE|NONE|NONE|CONFIGRELOAD|
1212252160|NONE|NONE|NONE|CONFIGRELOAD|

Mlib:
Steps that i had been followed:
1. Create an agent in agents.conf:

autologoff=15
wrapuptime=5000
ackcall=no
agent =>2000162,, Ana Castillo

2.  I went to queues in FreePBX, then in static agents i put:
A2000126,0

3.Then in setup wizard of QM, i have my agents defined and queues defined.

4. Try to make calls and saw the results in QM , but i have all in zero.

I followed the steps found in:
http://www.queuemetrics.com/download/QM_TrixBox_210.pdf, and  put the extensions_queuemetrics.conf in /etc/asterisk, and also modifed the configuration properties.

Still with all zero.

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