QueueMetrics > Outbound and QueueMetrics

limit selection list for outbound queues in agent panel

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sbingram:
When making an outbound call via the agent panel, all outbound queues are listed regardless whether the agent is assigned to those queues or not. Is there a way to limit the list to only those outbound queues that the agent is assigned to?

mirkox:
Hello,

you can assign a custom security key to each queue.
The queue will be visible only to the agents that have that key in their security keys.

Kind Regards
Mirko

Kasawayakyo:

You can take out an object or purpose of use

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