QueueMetrics forum
QueueMetrics => QueueMetrics news => Topic started by: QueueMetrics on May 27, 2008, 15:30:32
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We have put online a new FAQ page - the main advantage is that items are divided into topics, so it's easier to find just what you're looking for.
We also added four new FAQ entries:
- http://queuemetrics.com/faq.jsp#faq-046-protecting-queues
Explains how to use the QM security systems to make some queues private to some users.
- http://queuemetrics.com/faq.jsp#faq-045-n_agents
Explains how the "N Agents" field of the realtime page is computed.
- http://queuemetrics.com/faq.jsp#faq-044-backup
How to backup a QueueMetrics system.
- http://queuemetrics.com/faq.jsp#faq-043-configuring-vicidial
A short guide to configure ViciDial to work with QM.