QueueMetrics > Improving QueueMetrics

Default queue on welcome page

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AdrJ:
I have one installation of Queuemetrics for two different call centers in the same corporation.

When the supervisor of the second call center log in, the default queue selected in the welcome page is the one of the first call center.

So if you don't pay attention of the selected queue and you launch realtime monitoring, you will monitor the wrong call center.

Question 1 : Is it possible, for exemple, to add more user keys for more fine permissions tuning? So they can't see the other call center monitoring pannels?

Question 2 : I would like to know if I can have more than one supervisor per call queue.

QueueMetrics:
In your case, the correct setting would likely be to make visible only one quqque to each supervisor, so that there is no room for mistake. This can be done easily: http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

About your second question, you can have as many supervisors on a queue as you want; the only limitation is that an agent can have only one supervisor in a given moment.

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