QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Benjamin Bender on February 19, 2010, 11:35:12

Title: Exclude an external number from reporting
Post by: Benjamin Bender on February 19, 2010, 11:35:12

Hello,

is there a way to exlude an specific external number from reporting?

The problem is: If one of our agents transfers an outbound call to another external number, the talktime from this call will be added to the agents talktime and appears in Queuemetrics.

The external number is always the same, so I thought the best way to solve this, is to exclude this external number from reporting.

What do you think?

We are using Queuemetrics 1.4.7.1 in our company.

Best Regards

Benjamin

Title: Re: Exclude an external number from reporting
Post by: QueueMetrics on February 23, 2010, 09:47:03

There is no simple way to do that..... but you can avoid that behavior by using an unattended transfer, so that the talk time stops when the agent transfers the call.