QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on February 22, 2016, 02:01:28

Title: Stins Transfered calls
Post by: emel_punk on February 22, 2016, 02:01:28

EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.

Title: Re: Stins Transfered calls
Post by: mirkox on February 24, 2016, 11:36:23

Hi,

QueueMetrics simply looks for files that have the asterisk call id in the filename, you should check that the file is saved with the original call id.