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[SOLVED] Zero unanswered calls

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Stephenv:
Hi

A client of ours is running Queue Metrics 12.5.1. They pull reports on all queues of the amount of answered and unanswered calls every day and put the data into a spreadsheet. Something seem to have happened on the 10th of this month as its now showing zero unanswered calls every day, even if I now try to pull reports for anything before the 10th.

What can I do to troubleshoot this? In which table does it show the status of an unanswered call? Better yet, what sql query is run when a report it pulled to show answered/unanswered calls?

Thanks

Stephenv:
We managed to sort this out.

It seems with a cluster setup, we need to have default.joinMultiStintCalls=true set to false in configuration.properties.

Stephenv:
Just to clarify, we think this is a bug in Queue Metrics as we actually need multistint on, but turning it off for now allows us to see unanswered calls.

QueueMetrics:
It actually depends on your call routing.

Stephenv:
Can you explain how it depends?

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