QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: mudcow007 on May 23, 2014, 12:10:40

Title: from Asterisk 1.4.7.1 - Asterisk 11.9.0
Post by: mudcow007 on May 23, 2014, 12:10:40

Morning all

we have been running Asterisk (with Queuemetrics 1.4.4) for a number of years, but have finally taken the plunge an started to replace the older kit

i have set up a new Asterisk server (11.9) an have installed Queuemetrics 14.03.3

Quite a bit has changed in both Asterisk an Queuemetrics.

i have a bare bones system with Asterisk, im just in the process of copying across dialplans from the old server to the new, will i be able to use all of the coding in my extensions.conf for the new version of Queuemetrics?

I have copied my extensions.conf & sip.conf etc over to the new server from the old

when i try to log an agent into new queuemetrics i receive

"QueueMetrics cannot send the command to the PBX."

thanks!

Title: Re: from Asterisk 1.4.7.1 - Asterisk 11.9.0
Post by: QueueMetrics on May 26, 2014, 13:26:49

This looks like an AMI issue - the login QM uses to talk to Asterisk. The big change is in the way Qs are handled - with 1.4 you likely had AGENTCALLBACKLOGIN but it is not there any more in newer Asterisk, so we suggest using Agent Hotdesking instead - see http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#_enabling_hotdesking_in_the_agent_page