QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Slamis on November 08, 2013, 15:31:56

Title: Calls from QM are choppy
Post by: Slamis on November 08, 2013, 15:31:56

Hi All.

I have a strange issue.
I have QM (Latest ver.) on Freepbx/Asterisk 1.8

I use the extensions_queuemetrics.conf file that has my trunk settings changed.

I notice that when I use the "Dial button" to dial out as an agent, the call quality is really bad (Metallic, choppy etc.)

When I dial directly from the phone... crystal clear  :-\
Both calls uses the same outgoing trunk...

Any Ideas?

Thanks,
Slamis

Title: Re: Calls from QM are choppy
Post by: Slamis on November 10, 2013, 12:05:38

Looks like it was a codec issue.

It will be tested...

Ill update :)

Title: Re: Calls from QM are choppy
Post by: QueueMetrics on November 11, 2013, 08:30:39

QM has no control on the call handling - it just asks Asterisk to process it.