QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: d4rkstar on January 18, 2014, 17:51:53

Title: Tracking duration for call transfer from IVR
Post by: d4rkstar on January 18, 2014, 17:51:53

Hello,
i've the following setup:

DID -> AGI IVR -> QUEUE

Occasionally, the AGI IVR may transfer the inbound call to an external phone number. How to track this duration inside QM?

Best regards

Title: Re: Tracking duration for call transfer from IVR
Post by: mirkox on January 20, 2014, 15:07:00

Hello,

the easier thing to do is to put this external call on a queue, as QueueMetrics does when placing outbound calls.

Mirko