QueueMetrics > Improving QueueMetrics

Incorrect sorting (non numeric) on UN17 - Call Overview

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cwstevens:
I have used the UN17 - Call Overview panel in a custom report. The table is automatically sorted on the "Calls Offered" column. This column is not sorted correctly for the numeric values. Seen with QueueMetrics version 19.10.9 (latest version when posting this). Here is an example:

There are likely other report panels with this problem but I noticed it specifically on 'UN17 - Call Overview'.

Itgigi (Loway):
Hello Cwstevens,

We are aware of this issue.

You can update QueueMetrics to the latest available version (currently 19.10.19).

This specific datablock has been corrected, but there are a couple other datablock that are not being sorted correctly.
This will be addressed in the next major updated.

Best Regards,
Iacob

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