QueueMetrics > Running QueueMetrics

Adjusting Agent Options when adding/removing member and pausing/unpausing

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cbastian:
We have an issue where agents often enter the wrong "current extension" when adding/removing member and when pausing/unpausing.  I read somewhere (a while back) that it is possible to make this field uneditable with the agent's current extension entered by default.  This is already the case on the "agent code" fields for all of these.  I have search but have not been able to find the correct piece of code to edit for this.  Does anyone know where this would be?  Thanks!

QueueMetrics:
You can use a validation so that agents can only enter numbers that match a specific regexp. See e.g. realtime.agentRegexp in http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html

cbastian:
   I did see that option.  But, is it possible to have that field automatically filled out, and disabled, so that they can not even mess with it?  The issue is not always with them entering non-numeric characters.  Sometimes they will enter the wrong extension.  Thanks for the assistance.

--Charles

QueueMetrics:
Not at the moment, as the profile in itself knows nothing about the extension the agent is supposed to work at.

cbastian:
So when the screen loads, even though it knows that the agent code is, say, 1234.  It cannot be told to just put that same extension into the extension field and disable that field?  From a web development standpoint, that is a very basic task. 

I'm curious as to why that would not be a very basic feature...  Is this something that is in the works?  Or is this something that will cost us another 3-5K to get implemented?

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