QueueMetrics > General Asterisk configuration

Requiring Call Outcome

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smileyphase:
Is there anything I can do with QueueMetrics, to require an agent to enter an outcome? Right now it's an optional value, and it needs to be required.
Thanks!

QueueMetrics:
No - but you can monitor which calls do not have an outcome and take disciplinary action against agents who do not follow the procedures.

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