QueueMetrics > Running QueueMetrics

Agent pause duration displayed

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Red_Devil99:
Hi,

Does anyone know how to enable the agent to see how long he/she has been on pause? (in the Agent screen)
ie. allow an agent to see their pause duration.

Operating system: SuSE Linux Enterprise Server 10
QueueMetrics version: 1.6.0.2
Asterisk version: 1.4.23.2

QueueMetrics:
You see the start time of the pause in the RT screen.

Red_Devil99:
Thank you.
As indicated I would like to know if it is possible to have it displayed in the Agent screen/page (Not RT screen).
...so the agent knows how long they have been on pause.

In our setup the agents do not have access to the realtime page.

Anthony:
Hi,

this feature is not currently available in QueueMetrics, but can be customized on request.

Red_Devil99:
How do I go about doing this?

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