QueueMetrics > Improving QueueMetrics

Adding Agents to a Queue

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sibertron:
It would nice if on the queue editor we could have any option to see who is associated with a queue, maybe a page which appears when we click on the edit icon shown all the reps associated with the queue, and then a edit button at the bottom.

Alternatively we could create a page that is hyperlink to the name of of the queue and when the name is clicked it show all the agents associated with the queue and shows a edit button to edit the page

QueueMetrics:
On the queue page you actually see who is a known member - it's at the middle of the page  8)

sibertron:
Not sure If I am able to get it right - could you post a screen shot of what am i suppose to see and where will I get it.

QueueMetrics:
Look here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#Configuring_queues





Under the "Chat group" box, there are three sets for Main, Wrap and Spill. These are linked agents.

sibertron:
thanks for the input. I have a better understanding of what you are referring to. To make it more easy to understand can we make a enhancement and replace the number with name that we add in which creating each user Id in the system.

In large scale operations it becomes hard to keep a check of what number is assigned to which agent.

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