QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: Mickeyf on January 14, 2008, 17:12:59

Title: Basic ACD or Skill based ACD?
Post by: Mickeyf on January 14, 2008, 17:12:59

Can any one tell me is QueueMetrics a "Basic ACD" or "Skill based ACD"? As I'm looking to install a new ACD system and need to know what type of ACD this is.
Thanks
Mickey

Title: Re: Basic ACD or Skill based ACD?
Post by: QueueMetrics on January 15, 2008, 15:34:05

Hi Mickey,
How do you define an ACD being "basic" versus "skill based"?