QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on November 25, 2008, 23:42:00

Title: Agent received call on pause?
Post by: bhenry on November 25, 2008, 23:42:00

I have an agent that receive a call on pause.  I don't know how this is possible as she is a member of only one queue.  We are using the qm agent login page for login/out/pause etc.  The QM records show that she was paused during the time of the missed call.  I realize that this may be an Asterisk configuration but any ideas?

Title: Re: Agent received call on pause?
Post by: QueueMetrics on November 26, 2008, 09:20:52

This is very strange - would you care to post the relevant piece of queue_log?

Title: Re: Agent received call on pause?
Post by: bhenry on December 01, 2008, 18:55:07

I wish I could find some...

Title: Re: Agent received call on pause?
Post by: QueueMetrics on December 02, 2008, 09:53:16

try looking if it happens again.