QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: mirof on July 14, 2008, 23:37:12

Title: Pause Details via XML-RPC
Post by: mirof on July 14, 2008, 23:37:12

Hi,

I'trying to get agents pause detailed informations via' XML-RPC queries and I'm not able to find those informations
in  QM.stats blocks.
Is it possibile to get the same informations available via standard queuemetrics interface in agents stats page?

I need to collect in a single web page per day and per agents detailed information about pause begin, end and reason.

Thanks in advance.

   ---F.

Title: Re: Pause Details via XML-RPC
Post by: QueueMetrics on July 22, 2008, 09:28:28

Can you point out where exactly is the information you need in QM?