QueueMetrics > Outbound and QueueMetrics

Problem in outbound queue

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QueueMetrics:
I thoiught the variable would be set uatomatically buy AgentCallBackLigin in any case; if it's not the case, just set the AstDB variable yourself after the first AgentCallBackLogin.

Mailsouth:
Is there a fix? I have the same problem but I'm not sure how you fixed it, from reading this post.

QueueMetrics:
Try this:
when the channel is open, try a "show variables"
one of the channel variables will surely holr the agent id/extension.
use that.

Mailsouth:
okay I'm definately a noob to this how do I do this?

QueueMetrics:
While the conversation is ongoing (and incorrectly logged...) run a show channel command on the Asterisk CLI for the leg of the call that goes from the agent to Asterisk.

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