QueueMetrics > General Asterisk configuration

Insert pause codes

(1/1)

felipe_sincronismo:
Hi, how do I configure pause codes?
i have a code to pause the agents on asterisk, which is *114. I have to configure this code on the pause cfg of queumetrics?
how do i do this?
How queuemetrics will know that the agent has entered a specific pause code?
Thanks

QueueMetrics:
No: the pause code is a code that is entered WHEN an agent is on pause, to know WHY the agent is on pause.

See here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#_enabling_pause_codes

Navigation

[0] Message Index