QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: chesstrian on April 07, 2010, 17:48:03

Title: Agent's Reports
Post by: chesstrian on April 07, 2010, 17:48:03

Hi everybody, i have a problem with the agent's reports: in the CC, there are agents that not receive calls, but they connect to a queue and stay in pause, when i'm going to see pauses reports, these agents not appear in the report. When an agent receives a call, all the information about these agent is shown, but can't be guaranteed that an agent answer a call because he/she can be in another process.

Title: Re: Agent's Reports
Post by: QueueMetrics on April 08, 2010, 11:06:24

You need to enable "raw agent sessions" through the config file.

Title: Re: Agent's Reports
Post by: chesstrian on April 10, 2010, 20:37:51

Hi, i added default.useRawAgentSessions=true in configuration.properties file and it doesn't works.

Title: Re: Agent's Reports
Post by: QueueMetrics on April 13, 2010, 16:04:40

Can you post a minimum example of the queue-log file where you have this problem? it should be a bug, but ythat's a widely used feature....

Title: Re: Agent's Reports
Post by: chesstrian on April 22, 2010, 00:12:55

Hi, thanks a lot for your help,  i had repeated the parameter, and the second was in false. There is no bug.  ;D

Title: Re: Agent's Reports
Post by: QueueMetrics on April 22, 2010, 09:18:03

Phew!  ;)