QueueMetrics > Running QueueMetrics

Several Calls are showing Not Answer Yet

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gap712:

Hello
Since I upgraded to QueueMetrics - 1.6.2.1, several calls  (like 35%) are showing Not Answer Yet.
I see the same call in the answered detail  and the unanswered detail pages, but in the answered page the call is followed by an “asterisk (*)”  call assigned to the same agent, same duration, hour, etc.

Example:
Answered Detail

12/01 - 14:28:07    ficha 4596 611341   ea    0:01      0:11      1   Llamante    Carlos Nunes    2       1               
12/01 - 14:28:07    *   ea    0:01      0:11      1   Llamante    Carlos Nunes    0       1               

Unanswered Detail
12/01 - 14:28:07       ficha 4596 611341   ea    No contestado aun     0   0:00      0   0           1               
                                             

Thanks for your suggestions
(Asterisk 1.6.2.6 in different server, running qloaderd. MySql and queuemetrics in the same box)

QueueMetrics:
One possible reason for this is if data is being uploaded to the database by multiple loaders. You are using database storage, right?

See also http://queuemetrics.com/faq.jsp#faq-059-qm_dupes

gap712:
Hello
 I really think that I only have one qloaderd service running in my asterisk. I double checked it with ps –aux and only see one process.
root      7628 44.5  0.2  11612  4604 pts/1    RN   09:44   0:00 /usr/bin/perl /usr/local/qloader/qloader.pl -h …..

 Since tuesday I did not see more "unaswered yet" calls.  :)

In order to repair the data, I tried to do the queuepartialUpdater process. I´m not sure what I did wrong. Here what I did:
cd /usr/local/qloader
cp qloader.pl queuepartialUpdater.pl
service qloaderd stop
then to test it I run:
./queuepartialUpdater.pl /var/log/asterisk/queue_log P002 /var/log/asterisk/qlog1.log
I went to the web page and run a Custom Report using this partition and everything was fine.
Then I run the same command but using the partition P001 (the one I have by default) and another log (just in case)  and all the unanswered yet calls keep showing.
Any help you can give to me I really appreciate
(Besides of changing the default partition) ;D

QueueMetrics:
Try and see if a call that shows up as "unanswered yet" has all data duplicate.

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