QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: pat2man on November 28, 2007, 20:00:42

Title: Outbound calls
Post by: pat2man on November 28, 2007, 20:00:42

I have an issue where QueueMetrics doesnt seem to detect when an outbound call ends. Agents can still receive calls, make other calls, etc. but in the live monitoring panel it will show a call as still active long after the call has ended. In the reports the calls have much longer call times than they actually are. The Asterisk CDR logs show the accurate call length. Any ideas?

Title: Re: Outbound calls
Post by: QueueMetrics on December 01, 2007, 09:13:04

Are you using queueDial.agi to place calls?