QueueMetrics > General Asterisk configuration

Logged in Agents are not showing in Real Time page

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bhenry:

We have recently started using the queuemetric's agent login page to log agents into queues.  Agent Login is working great and the feature is very useful. 
The problem I am having is that after 12+ hours (overnight) logged in agents no longer show up on the Real Time page but are in fact still logged into Asterisk.  The agent's log in page still shows the agents as logged in but the Real Time page does not. 

realtime.max_bytes_agent is set to 250000
default.permanentCallBackAgents=true

Any ideas?

QueueMetrics:
Yes - there is currently a problem with the realtime.max_bytes property that will be fixed in 1.5.0. Try enlarging it, or having your agents log off and log on every few hours (is the same person on a 12+hour shift?) :)

bhenry:
Agents are on 9 hour shifts.  This issue just came up in testing and once we put it into production it may not be an issue.  When is 1.5 expected?

QueueMetrics:
By the beginning of December. It's currently in feature-freeze and undergoing stress testing. Looks good so far, so if you ned a beta, just ask.

bhenry:
what is a good number to set realtime.max_bytes_agent too if I want agent information for the last 8 hours or so.  Also I assume making this too big will bang up my database server?

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