Running QueueMetrics

Topics

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[1] Load balancing queuemetrics?

[2] Call put on hold by agent

[3] Modify the home page

[4] Remove fields of a particular report

[5] Agent is unable to mark himself away from the queue

[6] Agent showed in the queue, even if softphone is closed

[7] Changing default source for Quick Activity Report

[8] Agents signed in with no calls do not show availability?

[9] Duplicated calls in custom stats with considerIncompletetEntities=true

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