Outgoing Calls not disconnecting

QueueMetrics > Outbound and QueueMetrics

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Zerabox:
I saw where others had this problem I am still a newbie so need some help we are running PIAF 1.3 with asterisk 1.4.21 and Queuemetrics Software release: Loway QueueMetrics - 1.5.3
B: 1401 2009-05-12 10:57

We had Loway help with the outbound queues and everything worked well, I don't know if this is a new issue or if the customer has never saw the issue in the realtime screen. here is the file we have in queuemetrics

; ============================================================================
; The following dialplan context is used by QueueMetrics
; through the manager API.
; - $Id: extensions_queuemetrics.conf,v 1.7 2009/02/16 10:37:47 marcos Exp $
; You should modify it to fit your system.
; To enable this file, copy it to /etc/asterisk
; and add the line:
; #include extensions_queuemetrics.conf
; by the end of your extensions.conf file.
; ============================================================================
[queuemetrics]
; extension 0 is a dummy end point
exten => 10,1,Answer
exten => 10,2,Wait(10)
exten => 10,3,Hangup
; extension 11 makes remote monitoring possible
exten => 11,1,Answer
exten => 11,2,NoOp( "QM_AGENT_CODE: ${QM_AGENT_CODE}" )
exten => 11,3,NoOp( "QM_EXT_MONITOR: ${QM_EXT_MONITOR}" )
exten => 11,4,NoOp( "QM_AGENT_EXT: ${QM_AGENT_EXT}" )
exten => 11,5,NoOp( "QM_LOGIN: ${QM_LOGIN}" )
exten => 11,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal)
exten => 11,7,Hangup

; extension 12: set call status code
exten => 12,1,Answer
exten => 12,2,NoOp( "QM: Setting call status '${CALLSTATUS}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}'" )
exten => 12,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,4,Hangup
; extension 20: agent callback login
; For this to work, there must be no password on the agent.
exten => 20,1,Answer
exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal made by '${QM_LOGIN}'" )
exten => 20,3,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@from-internal)
exten => 20,4,Hangup

; extension 21: agent callback logoff
exten => 21,1,Answer
exten => 21,2,NoOp( "QM: Logging off Agent/${AGENTCODE} made by '${QM_LOGIN}'" )
exten => 21,3,System(asterisk -rx "agent logoff Agent/${AGENTCODE}")
exten => 21,4,Hangup
; extension 22: agent pause (with pause code)
exten => 22,1,Answer
exten => 22,2,NoOp( "QM: Pausing Agent/${AGENTCODE} with pause reason '${PAUSEREASON}' made by '${QM_LOGIN}' " )
exten => 22,3,PauseQueueMember(|Local/${AGENTCODE}@from-internal)
exten => 22,4,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${AGENTCODE}|PAUSEREASON|${PAUSEREASON}" >> /var/log/asterisk/queue_log )
exten => 22,5,Hangup
; extension 23: agent unpause
exten => 23,1,Answer
exten => 23,2,NoOp( "QM: Unpausing Agent/${AGENTCODE} made by '${QM_LOGIN}' " )
exten => 23,3,UnpauseQueueMember(|Local/${AGENTCODE}@from-internal)
exten => 23,4,Hangup
; extension 24: agent addqueuemember (for asterisk v1.2)
exten => 24,1,Answer
exten => 24,2,NoOp( "QM: AddQueueMember (asterisk v1.2) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 24,3,System( echo "${EPOCH}|${UNIQUEID}|${QUEUENAME}|Local/${AGENTCODE}@from-internal|ADDMEMBER|" >> /var/log/asterisk/queue_log )
exten => 24,4,Hangup
; extension 25: agent addqueuemember (for asterisk v1.4+)
exten => 25,1,Answer
exten => 25,2,NoOp( "QM: AddQueueMember (asterisk v1.4+) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 25,3,AddQueueMember(${QUEUENAME}|Local/${AGENTCODE}@from-internal)
exten => 25,4,Hangup
; extension 26: agent removequeuemember
exten => 26,1,Answer
exten => 26,2,NoOp( "QM: RemoveQueueMember (asterisk v1.2) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 26,3,System( echo "${EPOCH}|${UNIQUEID}|${QUEUENAME}|Local/${AGENTCODE}@from-internal|REMOVEMEMBER|" >> /var/log/asterisk/queue_log )
exten => 26,4,Hangup
; extension 27: agent removequeuemember (for asterisk v1.4+)
exten => 27,1,Answer
exten => 27,2,NoOp( "QM: RemoveQueueMember (asterisk v1.4+) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 27,3,RemoveQueueMember(${QUEUENAME}|Local/${AGENTCODE}@from-internal)
exten => 27,4,Hangup
; ================================================================
; The following dialplan is used in order to make oubound calls
; that are tracked through QueueMetrics.
; See http://forum.queuemetrics.com/index.php?board=12.0
; ================================================================
[from-agent]
exten => _1NXXNXXXXXX,1,goto(queuedial,999${EXTEN},1)
exten => _NXXNXXXXXX,1,goto(queuedial,999${EXTEN},1)
exten => _NXXXXXX,1,goto(queuedial,999${EXTEN},1)
exten => _911,1,goto(queuedial,999${EXTEN},1)
include => from-internal
[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n(setcid-outq999),Set(CALLERID(all)=<8643352720>)
exten => _XXX.,n,Set(QDIALER_CHANNEL=Zap/g0/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV|b|)
exten => _XXX.,n,Goto(qm-queuedial,s,1)
include => from-internal
[queuedial-loggedon]
; This piece of dialplan will let only logged on agents dial out
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${AGENTBYCALLERID_${CALLERID(num)}})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV|b|)
exten => _XXX.,n,GotoIf($[${LEN(${QDIALER_AGENT})} > 6]?qm-queuedial,s,1)
exten => _XXX.,n,NoOp,Extension ${CALLERID(num)} is not logged on as agent.
exten => _XXX.,n,Playback(agent-loggedoff)
exten => _XXX.,n,Congestion
[qm-queuedial]
; We use a global variable to pass values back from the answer-detect macro.
; STATUS = U unanswered
; = A answered (plus CAUSECOMPLETE=C when callee hung up)
; The 'g' dial parameter must be used in order to track callee disconnecting.
; Note that we'll be using the 'h' hook in any case to do the logging when channels go down.
; We set the CDR(accountcode) for live monitoring by QM.
exten => s,1,NoOp,Outbound call -> A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,-,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})
; Trapping call termination here
exten => h,1,NoOp( "Call exiting: status ${GLOBAL(${GM})} answered at: ${GLOBAL(${GM}ans)} DS: ${DIALSTATUS}" )
exten => h,n,Goto(case-${GLOBAL(${GM})})
exten => h,n,Hangup()
; Call unanswered
exten => h,n(case-U),Set(WT=$[${EPOCH} - ${ST}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ABANDON,1,1,${WT})
exten => h,n,Hangup()
; call answered: agent/callee hung
exten => h,n(case-A)i,Set(COMPLETE=${IF($["${CAUSECOMPLETE}" = "C"]?COMPLETECALLER:COMPLETEAGENT)})
exten => h,n,Set(WT=$[${GLOBAL(${GM}ans)} - ${ST}])
exten => h,n,Set(CT=$[${EPOCH} - ${GLOBAL(${GM}ans)}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},${COMPLETE},${WT},${CT})
exten => h,n,Hangup()
[macro-queuedial-answer]
; Expecting $ARG1: uniqueid of the caller channel
; $ARG2: global variable to store the answer results
; $ARG3: queue name
; $ARG4: agent name
; $ARG5: enterqueue
;
exten => s,1,NoOp("Macro: queuedial-answer UID:${ARG1} GR:${ARG2} Q:${ARG3} A:${ARG4} E:${ARG5}")
exten => s,n,Set(NOW=${EPOCH})
exten => s,n,Set(WD=$[${NOW} - ${ARG5}])
exten => s,n,Macro(queuelog,${NOW},${ARG1},${ARG3},${ARG4},CONNECT,${WD})
exten => s,n,Set(GLOBAL(${ARG2})=A)
exten => s,n,Set(GLOBAL(${ARG2}ans)=${NOW})
; Expecting $ARG1: uniqueid of the caller channel
; $ARG2: global variable to store the answer results
; $ARG3: queue name
; $ARG4: agent name
; $ARG5: enterqueue
;
exten => s,1,NoOp("Macro: queuedial-answer UID:${ARG1} GR:${ARG2} Q:${ARG3} A:${ARG4} E:${ARG5}")
exten => s,n,Set(NOW=${EPOCH})
exten => s,n,Set(WD=$[${NOW} - ${ARG5}])
exten => s,n,Macro(queuelog,${NOW},${ARG1},${ARG3},${ARG4},CONNECT,${WD})
exten => s,n,Set(GLOBAL(${ARG2})=A)
exten => s,n,Set(GLOBAL(${ARG2}ans)=${NOW})
exten => s,n,NoOp("Macro queuedial-answer terminating" )
[macro-queuelog]
; The advantage of using this macro is that you can choose whether to use the Shell version
; (where you have complete control of what gets written) or the Application version (where you
; do not need a shellout, so it's way faster).
; Expecting $ARG1: Timestamp
; $ARG2: Call-id
; $ARG3: Queue
; $ARG4: Agent
; $ARG5: Verb
; $ARG6: Param1
; $ARG7: Param2
; $ARG8: Param3
;
;exten => s,1,System( echo "${ARG1}|${ARG2}|${ARG3|${ARG4}|${ARG5}|${ARG6}|${ARG7}|${ARG8}" >> /var/log/asterisk/queue_log )
exten => s,1,QueueLog(${ARG3},${ARG2},${ARG4},${ARG5},${ARG6}|${ARG7}|${ARG8})
; --------------------------------------------------------------------
; $Log: extensions_queuemetrics.conf,v $
; Revision 1.7 2009/02/16 10:37:47 marcos
; #619: Add AddQueueMember and RemoveQueueMember triggering buttons on agent's live page.
; Revision 1.6 2009/02/10 18:17:26 lenz
; Bug #498: CALLOUTBOUND
; Revision 1.5 2009/01/12 12:05:47 marcos
; #600 Added QM_LOGIN on all asterisk dialplan calls
; Revision 1.4 2008/06/10 16:53:50 lenz
; Aggiunto[queuedial-loggedon] per tutorial outbound 2.0
; Revision 1.3 2008/06/07 11:16:58 lenz
; Pure-scripting outbound solution.
; Revision 1.2 2007/07/30 15:43:55 lenz
; Bug #173: default compatibili con TrixBox.
; Revision 1.1 2007/06/18 13:30:24 lenz
; Prima versione.

This happens if either party hangs up I was readding the other threads and it dosen't make a difference which ends terminates the call. Any agent as well and it's not every call either.

Richie ???

QueueMetrics:
You should post an Asterisk CLI trace of a call that is not logged correctly, and also which lines are added to the queue_log file.

Zerabox:
Will do and post the data back ...

QueueMetrics:
Thanks!

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