QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Mlib on June 09, 2008, 16:25:30

Title: Agents Reports
Post by: Mlib on June 09, 2008, 16:25:30: Hello friends, I begin runnig reports but when i went to the Agents Reports I still have all in zero. I searched the installation guide and in that part, says that if i'm connecting straigh to the phone terminal i will have this part in zero.

The question is: How do I know if i'm connected straight to the terminal?
Where are the terminals of the eyebeam softphone? and there is a way of doing in Free PBX?
Title: Re: Agents Reports
Post by: QueueMetrics on June 09, 2008, 19:06:57: Can you post a screenshot of your "answered call" page, where you see the number of calls that each agent/terminal received?
Title: Re: Agents Reports
Post by: Mlib on June 09, 2008, 22:36:33: My agents are static. Can be this a posible cause for my new problem?

(http://img231.imageshack.us/img231/6726/answeredbn2.th.png) (http://img231.imageshack.us/my.php?image=answeredbn2.png)
Title: Re: Agents Reports
Post by: QueueMetrics on June 10, 2008, 09:16:10: Yes sure - there is no login and logoff information for static agents.
Title: Re: Agents Reports
Post by: Mlib on June 10, 2008, 23:50:51: What is the better way to create dynamic agents??
Can used Agentlogin Appplication?
Title: Re: Agents Reports
Post by: QueueMetrics on June 11, 2008, 16:33:51: If you're running TrixBox, see our TrixBox tutorial @ http://queuemetrics.com/download/QM_TrixBox_220.pdf
Title: Re: Agents Reports
Post by: Mlib on June 11, 2008, 17:02:01: I'm not running trixbox.. :-\
Title: Re: Agents Reports
Post by: QueueMetrics on June 11, 2008, 17:03:56: You're running FreePBX, that's the same stuff. ;)
Title: Re: Agents Reports
Post by: Mlib on June 11, 2008, 17:07:14: I'm sorry ;D
Title: Re: Agents Reports
Post by: Mlib on June 13, 2008, 17:05:17: I followed the guide and I continue the same :-\, without seeing agent activity. I used a log on point from Queuemetrics for my agents.

I´m using this command to verify my agents and i got this:

[root@pbx ~]# asterisk -rx "show agents"
2000162 (name of first agent) not logged in (musiconhold is 'default')
2000164 (name of second ag) not logged in (musiconhold is 'default')
2 agents configured [0 online , 2 offline]

And when i went to the queue_log , is the same as the begin.
1213287215|1213287215.197|704|NONE|ENTERQUEUE||5072634662
1213287237|1213287215.197|704|NONE|ABANDON|1|1|22
1213288240|NONE|NONE|NONE|CONFIGRELOAD|
1213298622|NONE|NONE|NONE|QUEUESTART|
1213368804|NONE|NONE|NONE|CONFIGRELOAD|
1213369356|1213369355.1|704|NONE|ENTERQUEUE||5072634662
1213369378|1213369355.1|704|NONE|ABANDON|1|1|22
Title: Re: Agents Reports
Post by: QueueMetrics on June 14, 2008, 13:49:59: How are you logging agents on? there is no information on the queue_log.
Title: Re: Agents Reports
Post by: Mlib on June 15, 2008, 18:32:32: I'm logging agents from the agent's page. Here is the pic :
(http://img232.imageshack.us/img232/6205/dibujorg0.th.png)

And I don't see nothing in queue_log.

I followed the guide, but I don't understand something.

I modify agents.conf, first I was creating the extension 2000162, but now i modified by an agent code 162 ( this code can be random or has to be an specific number from somewhere??). Then when i set my queue, in the part of statics agent i put A162 (the agents code that I choose). Also I have defined 2000162 as an extension and as an inbound route. The queuestion is:

In what part of freepbx or queuemetrics can be created a relationship between the agents code and the extension or this relationship already exits?

In the softphone account i have to put the extension or the agents code?
Title: Re: Agents Reports
Post by: zebru on June 15, 2008, 20:26:57: It looks clear to me that you have no dialplan logic to login the agents, so they do not actually log-on. You should see the TrixBox manual.
Title: Re: Agents Reports
Post by: QueueMetrics on June 16, 2008, 10:07:42: You miss the dialplan logic execution the action in Asterisk.
Title: Re: Agents Reports
Post by: Mlib on June 17, 2008, 16:20:57: So I have to create a dial plan logic, this is extensions.conf??
Title: Re: Agents Reports
Post by: QueueMetrics on June 17, 2008, 16:25:22: If you're running TrixBox, you should see the tutorial @http://queuemetrics.com/download/QM_TrixBox_220.pdf