QueueMetrics > Running QueueMetrics

All pause codes displaying "-"

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Alexvs:
Hi,

On our Realtime report we have always had issues with agents setting the correct pause code so we've enabled the forcing of pause codes in the config file which works fine, however no matter which code is selected we only ever see "-". We've logged in and done multiple tests as an agent to see if it was them doing it incorrectly or the system and seeing as they can no longer choose "-" as it's not a valid pause code it has to be a system issue.

Is there a quick fix to this issue as we need to be able to monitor our agents in realtime and know what they're doing?

Thanks

QueueMetrics:
If you run a report, do you see the pause codes being correct or not?
And what gets written to the queue_log file when an agent goes on pause?

Alexvs:
The detail of agent pauses report shows some codes correctly with the majority displaying "-" in both code and activity columns.

Hopefully this is the info you require but this is taken from Asterisk when an agent pauses:

Executing [22@queuemetrics:4] System("Local/22@queuemetrics-4c95,2", " echo "1296577907|1296577907.364468|NONE|Local/1234@from-internal@from-internal|PAUSEREASON|01" >> /var/log/asterisk/queue_log ") in new stack

Pause code 01 refers to our admin code so this is recording correctly.

Thanks

QueueMetrics:
Ok so this looks correct.

Can you post a piece of the queue_log, where you see an agent taking a call and then you make them go on pause?

Alexvs:
I think we've now sorted it and the problem was "1234@from-internal@from-internal" where it should only be "1234@from-internal". This has been changed and now we're seeing pause codes displayed correctly in both realtime and in the reports. Thanks for getting us to check this as we wouldn't have found it if not directed to look there.

Thanks

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