QueueMetrics > Running QueueMetrics

Agent showed in the queue, even if softphone is closed

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astor99:
It's terrible: I see agents connected on RealTime , with their softphone, even if they aren't  :o

It's impossible to use QM in this way. How can a supervisor know if an agent has really the softphone opened behind his monitor ?

mudslide567:
from asterisk CLI a simple SIP SHOW PEERS will tell you if someone has turned off their extension. 

astor99:
@mudslide567: thank you for your reply. Unfortunatly, a man cannot check every 5 minutes if someone is disconnected or not.
I think that, in some way, it could be possibile to put a command, after unregistering sip, that can handle also the remove member from the queue.

Do you know where REGISTER/UNREGISTER SIP sequences are present in Asterisk ?

QueueMetrics:

--- Quote from: astor99 on August 20, 2010, 11:11:03 ---It's terrible: I see agents connected on RealTime , with their softphone, even if they aren't  :o

It's impossible to use QM in this way. How can a supervisor know if an agent has really the softphone opened behind his monitor ?

--- End quote ---

One thing that you can do is to set automated logoff of agents in Asterisk after a few calles missed; this will log them off QM as well.

astor99:
it seems interesting.
How can I do this "autologoff" after some missed calls ?  ::)

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