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Caller ID

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QueueMetrics:

--- Quote from: dfrederiksen on August 27, 2013, 18:16:18 ---Tried to get the Queuemetrics portion working but I can not seem to get it to talk with FreePBX properly as agent status is not updating.

--- End quote ---

The first thing you should check is whether there are new logs on the queue_log file of Asterisk when Wombat is running. Remember that you should enable logging by campaign as QM_COMPATIBLE.

dfrederiksen:
Hi,

Thanks for the lead.  I would love to try this:
For example, imagine that your queue 999 is located at extension 999@from-internal. Instead of sending connected calls to that extension, you could create a piece of dialplan to do the rewriting and the jump to that extension, like for example:

[wbt-rewrite]
exten => 999,1,Answer
exten => 999,n,Set(CALLERID(num)=#${ID} ${PERS})
exten => 999,n,Goto(from-internal,999,1)
In this case, you have the Wombat send successful calls to 999@wbt-rewrite, where Asterisk rewrites the Caller ID and then jumps to 999@from-internal.

However, I do not know where in my freepbx switch to add the rewrite.  Could I trouble you for more direction?

Dave

QueueMetrics:
You would add that to extensions_custom.conf in /etc/asterisk
After that you should reload Asterisk

dfrederiksen:
Hello,

Found the file and applied the modifications but the only thing showing up now for caller id is "#".  Where do I set the ${ID} and ${PERS} variables.  Is this done in the the call list created in Wombat?

Dave

QueueMetrics:
Yes you add them as attributes for the call.
BTW we are working on making this process automatic for the next release - so that you can basically set up a caller-id for the agent at the campaign level, and that's it. :)

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