QueueMetrics forum
QueueMetrics => Running QueueMetrics => Topic started by: cursor on September 19, 2014, 19:20:49
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I am testing the latest Queuemetrics 14.06 for a new project. I am now able to use the webrtc softphone with Asterisk 11.12 and Firefox. The problem I am having is that the agent page is not detecting when an agent is online. Queuemetrics is reading directly from /var/log/asterisk/queue_log at the moment. In the agent page I can use the Agent Logon panel, select the queues I want to login to. The queue moves to the loggedin column with a spinning wheel for about 30 seconds and returns to the available column after. I can see the agent if I do a "queue show" in the cli but as far as queuemetrics is concerned the agent is still offline. This is the first Asterisk 11 I am using with Queuemetrics, is there some configuration I missed?
In the reports I can see the calls I made to the queue but in the agents section there is no information at all. I guess that queuemetrics is not registering the agent from the queue_log file for some reason.
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Hi Cursor,
the problem, probably is that the page doesn't auto-refresh if you are reading from flat-file, this is by design since reading from the file is really expensive and should only be used in particular cases. So I suggest you to install qloaderd and try again.
(Sorry for the late reply but I had some problems with forum notifications :))
Kind Regards
Mirko