QueueMetrics > Running QueueMetrics
where to set "Grader" for "Run QA Reports"
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coolname:
where to set "Grader" for "Run QA Reports"?I want filter by the grader,but don't know where to set a user as grader.
QueueMetrics:
A "Grader" is simply a user who has the correct keys and actually graded a call.
coolname:
what's the key? I havn't found any settings for grader in QM user manual
QueueMetrics:
From the manual:
QA_TRACK
User can enter Quality Assessment data
QA_REPORT
User can run Quality Assessment reports
QA_REMOVE
User can delete Quality Assessment reports
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