QueueMetrics > Scripting QueueMetrics

Custom View: Automated Refresh of Agents on Queue Report

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rx4change:
I am looking for a "realtime" version of the Agents on Queue report.

The use case is an outbound only call center.  The manager wants to see a realtime updated report throughout the day of Number of Calls, Average Call Time, and Agents.  This should be whiteboard-ready and able to be refreshed automatically throughout the day.

Has anyone tackled this one before me?  Thoughts on the best approach?

QueueMetrics:
We are going to implement that in an upcoming version of QM, anyway this is feasible by running an XML-RPC full report and parsing the result blocks.

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