QueueMetrics > Running QueueMetrics

Agents dissapear out of the Realtime monitor

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Richarddb:
Today 3 agents were calling and on the realtime monitor they were shown as "available". Is there any way i can check these settings or, more important, to solve this issue?

QueueMetrics:
Likely your change was not picked up correctly?

Richarddb:
The problem was already before the change, and the change had no effect...

QueueMetrics:
It seems strange that the change has no effect. Try and setting the value to something extreme like 5 seconds and see if it impacts the calls you see (the will report OK on the reports so don't worry). If nothing happens likely you are editing the wrong file.

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